Free tours:
- We reserve the right of admission to any individual in our free tours in the following cases: the tourist is drunk, the tourist is disrespectful with the Guide or other attendees, the tourist does not pay attention to the Tour Guide’s explanation, etc.
- We do not accept any responsibility for any loss of your belongings and tourist accidents during our free tours.
- All free tours worldwide work based on tips; generous donations are appreciated because no free tour Guide has a salary, your donation is everything.
- All the itineraries of the free tours in the three cities (Cusco, Lima and Arequipa) are referential; they can change depending on many factors.
- We can always cancel free tours at the last minute for many reasons, such as: weather issues, strikes, there is not the minimum number of tourists required to do the free tour, etc. However, this situation almost never happens, we have guaranteed departures to 99%.
- If you and your group show up at the meeting point without prior reservation for the free tour, we have the right to either accept or reject your participation.
- Large groups of 11 or more should contact us first, before making the reservation.
Paid tours:
Group tours vs private tour
- Group/shared:
- Cultural tours: 10 to 30 attendees per group.
- Adventure tours: 5 to 18 attendees per group.
- Guided tours are in English and Spanish simultaneously.
- The explanation about the attractions to visit is basic.
- You reserve a seat on the bus; (you do not reserve any specific seat number).
- The guide’s attention is not personal.
- Basic to intermediate English level.
- The driver listens to music at a volume while driving to stay awake.
- Private:
- You and your friends.
- You choose the language (English or Spanish).
- Sometimes there are other languages available.
- Better explanation about the tour attractions.
- The guide’s attention is personal.
- Intermediate to advanced English level.
- You can ask the driver to lower their volume of music.
Pick up from your hotel and punctuality
- Please, wait in the lobby of your hotel, not on the street, unless your guide has called you on WhatsApp and asked you to come out to the street.
- You should stay attentive to your WhatsApp during the pick up since your guide might require contacting you.
- We pick you up from hotels located only in the historic center.
- Sometimes we may not be able to pick you up due to:
- Traffic, festivities, strikes.
- One-way Street.
- Your hotel has no vehicular access.
- Your hotel does have vehicular access but it is difficult to reach.
- We will coordinate a meeting point one day before your tour.
- The pickup service is not always with a vehicle; sometimes your guide only will show, and you will have to walk a few blocks.
- Your pickup time is always approximate, within a range of 15 to 30 minutes. Very rarely, it may take longer. Please be patient.
- To avoid waiting times during pickup, book a private tour.
Tour ending and time
- The tour concludes near the main square unless you book a private tour.
- The ending time is 100% approximate. For example, if the tour details state that it ends at 4 pm, it means the tour could end at 4:30 pm, 5 pm, or even 6 pm. Why? Because when picking up tourists, some may fall sleep and delay the tour, there could be traffic, variations in the walking pace of tourists, etc.
- If you have a flight on the same day as the tour, it is advisable to book a private tour.
- We do not want any tourist to insist on rushing the normal course of the tour. You might walk fast, while others do not. You may be in a hurry, while others are not.
- On the other hand, we always do our best to finish the tour at the specified time on the tour details.
- To avoid the above inconveniences, consider booking a private tour.
Food
- For certain tour destinations like Vinicunca, 7 lagunas, Waqpukara, Humantay, and others, the food is basic with some vegetarian options.
- Many tourists walk slowly, and this fact can delay the tour, causing us to be the last groups to arrive at the restaurant. Sometimes, there may not be enough seats, and there may be limited food options to choose from.
- We recommend booking a private tour.
Operability
- To operate the tour as a group service, we need to partner with other travel agencies and gather at least 10 attendees
- We subcontract buses, drivers, guides, restaurants, and we may even outsource to other operators.
- For certain adventure tours, you will need to sign a document before participating in the activity
- This tour is subject to change without prior notice due to weather conditions, strikes, or any other event that may disrupt the normal operation of the tour
Handicrafts
- In certain tours, we make stops at craft shops and silverware stores. The stop is compulsory, but you are not obligated to buy anything at all.
- To avoid these stops, book a private tour.
Roads
- A large part of the road is paved asphalt
- To reach certain destinations, we need to drive on compacted dirt roads with potholes, and because of that:
- Dust may enter the vehicles through the windows
- The journey in the vehicle can sometimes be bumpy and not very stable
Physical conditions
- For some destinations like Humantay, Rainbow Mountain (Montaña de 7 Colores Vinicunca), Palccoyo, 7 lagunas, and others, you require a good physical condition and proper acclimatization to the altitude.
- If during the journey, you delay the group, experience altitude sickness, or any issues related to acclimatization and lack of good physical condition, we will not take any responsibility. It is highly likely that you will return to the bus, and your guide will not accompany you unless you book a private tour. Acclimatization is a serious matter, and that is why we are upfront about it.
Losses
- We are honest people; we have never had a loss incident.
- If you lose your belongings during the tour, we do not take responsibility.
- Never leave valuable items inside the bus.
Price
- In Peru, we follow a free market or capitalist system, and therefore, we reserve the right to set the price as we deem necessary based on operating costs.
- If during the tour, you meet tourists who paid much less than you, we will not accept complaints or offer any refunds.
- The purchase of our tours is voluntary.
Booking
- The reservation must be made no later than one day before your tour (before 8pm), and the reservation implies payment of the total amount. Before making the payment, please check for availability.
- We do not accept verbal reservations such as “I will pay it on the same day of the tour” or “I’ll pay you half now and the other half on the day of the tour”.
- You have to make the payment to the company, not to the guide or driver, unless we authorize you.
Refund and reschedule
- We offer free refunds and rescheduling if you inform us with 48 hours in advance.
- If you paid through PayPal, we will refund 100% of the payment, but please note that PayPal may not refund the full amount
- If you paid with a card, we will refund minus 5% of the total payment you made
- We do not accept rescheduling or refunds for last-minute changes
- If you made the payment and reservation one day before the tour, you will not be eligible for a refund or rescheduling.
- If the bus has already departed and there is a strike, the guide will offer you an alternative route if possible, but there will be no refund or rescheduling. Please be aware that the alternative route might not be to your liking.
- No show: If you are not present at the time of pick-up from your hotel or meeting point, the tour will be considered terminated without any refund or reprograming rights.
- Machu Picchu:
- The Machu Picchu tickets and buses are non-refundable under any circumstances.
- Train tickets and guides may be refunded if done in advance, but it will take some time.
We do not offer refunds or accept complaints about matters, which are already mentioned above. If you have any question, feel free to let us know, and I will be happy to assist you.
